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Software Engineer (IT Delivery Manager) – JOB ID – ABT24021017

Strength in unity. Purpose in progress. Innovation for your future.

We are thought leaders, problem solvers and knowledge seekers. Each day, we look for opportunities to expand technology, uncover trends and discover new ways of doing business. We partner with industry-leading companies in pursuit of the next great idea. Our experts provide actionable insights that power our clients’ most critical projects. It is through knowledge sharing—powered by strong relationships, industry-leading data and innovative technology—that we empower our clients to reimagine how business gets done. When companies want knowledge, leadership and flexibility, they look to AmBrightTech. Together, let’s do great things.

Company: AmBright Tech LLC

Location: McKinney, Texas | Full Time

Software Engineer –  IT Delivery Manager – Application Support – JOB ID – ABT24021017

About AmBright Tech LLC: AmBright Tech LLC is a leading technology company specializing in providing innovative IT solutions to clients across various industries. We are committed to delivering high-quality services and driving technological advancements to meet the evolving needs of our clients.

Responsibilities:

  1. Lead the IT delivery management function for application support services, ensuring the timely and effective delivery of IT solutions to meet business requirements.
  2. Oversee the support and operations of a portfolio of applications, providing technical guidance and expertise to ensure optimal performance and availability.
  3. Collaborate with stakeholders to understand business needs and priorities, translating them into actionable IT initiatives and projects.
  4. Manage a team of application support specialists, providing leadership, mentorship, and support to ensure high levels of productivity and performance.
  5. Develop and implement IT service management processes and best practices to streamline service delivery and improve operational efficiency.
  6. Monitor and report on key performance indicators (KPIs), service level agreements (SLAs), and operational metrics to track the performance of application support services and drive continuous improvement.
  7. Coordinate with internal teams and external vendors to resolve complex technical issues and incidents, ensuring timely resolution and minimal impact on business operations.
  8. Develop and maintain strong relationships with business stakeholders, fostering collaboration and alignment between IT and business objectives.
  9. Stay updated with industry trends and emerging technologies related to application support and IT service management, proactively identifying opportunities for innovation and improvement.
  10. Provide regular updates and reports to senior management on the performance and status of application support services, highlighting achievements, challenges, and areas for improvement.

Required Qualifications:

  1. Bachelor’s degree in Computer Science, Information Technology, or a related field; advanced degree or relevant certifications preferred.
  2. Proven experience in IT delivery management, with a focus on application support and operations.
  3. Strong technical background in application support technologies and platforms, including experience with incident management, problem resolution, and performance optimization.
  4. Experience leading and managing teams in a fast-paced, dynamic environment, with a focus on driving results and fostering a culture of collaboration and excellence.
  5. Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
  6. Demonstrated ability to manage multiple priorities and projects simultaneously, with a strong attention to detail and a commitment to delivering high-quality results.
  7. Proficiency in ITIL framework and related processes, with experience in implementing IT service management best practices.
  8. Experience working in an Agile environment and familiarity with Agile methodologies and practices.

Technologies Used:

  • IT Service Management Platforms (e.g., ServiceNow, Remedy)
  • Application Monitoring Tools (e.g., AppDynamics, Dynatrace)
  • Incident Management Tools (e.g., JIRA Service Desk, Zendesk)
  • Collaboration Tools (e.g., Microsoft Teams, Slack)
  • Reporting and Analytics Tools (e.g., Tableau, Power BI)

Note: Sponsorship will be provided for eligible candidates.

AmBright Tech LLC is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are committed to fostering an inclusive and supportive work environment where all employees can thrive and contribute to our success.

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